Exciting News – The Patronscan Handheld App Just Got an Update! 🎉

If you’ve been using the Patronscan Handheld at the door, on the patio, or on the retail floor, you know how important it is to have fast, reliable ID scanning in the palm of your hand. 

Over the past few months, our team has been working hard at rebuilding the Patronscan mobile experience, and we are so excited to share what’s new. 🥳🥳

This isn’t just a fresh coat of paint. It’s a smarter, smoother, more powerful handheld app designed to support your team exactly where the work happens: live, on the floor, in the moment. 

Why We Updated the Mobile Handheld App 

Our handheld devices are used in some of the busiest environments, such as bars, nightclubs, casinos, festivals, retail stores, and convenience locations. 

We heard consistent feedback from customers around the world: 

• “We love the power, can you make it even faster?” 

• “Our team wants an interface that’s simpler to train on.” 

• “We’d love more visibility into what’s happening on each device.” 

So, we rebuilt the mobile Patronscan experience to be: 

• More intuitive for new staff 

• More powerful for managers 

• More reliable for busy nights and long shifts 

What’s New in the Patronscan Handheld Experience 

1. A Sleek, Modern Design

• Cleaner screens with clearer labels 

• Large, easy-to-read text for low-light environments 

• Streamlined menus so staff can get where they’re going in fewer taps 

The first thing you’ll notice is the updated interface. This means faster training, fewer mistakes, and less hassle with technology. 

2. Enhanced Performance and Stability

• Faster scanning and ID processing 

• Smoother transitions between screens 

• Improved stability for long shifts and high-volume nights 

We’ve optimized the handheld app to perform better in real-world conditions. Whether it’s a Friday night lineup or a busy game day, the new handheld app is built to keep up. 

3. Smarter Workflows for Door and Floor Staff

• Clearer status at a glance (pass, fail, flagged) 

• Improved handling of flagged individuals and notes 

• Easier access to recent scans and activity 

The updated app is designed around how your team works. The result: less friction at the door, fewer awkward pauses, and more confidence for staff when they make decisions. 

4. Better Visibility for Managers

• See what’s happening on your devices in real time 

• Review usage patterns across shifts 

• Support your staff with clearer guidance and consistent processes 

We know managers and owners want visibility without complexity. The handheld isn’t just a scanner; it’s part of a larger safety and operations toolkit. 

5. Updated Passport Scanning

Passport scanning just got a whole lot better. With a better passport barcode reader, age verification and fake passport detection is: 

• Faster than before 

• More accurate  

• More inclusive to passport varieties 

With more tourists around the world, ensure a safe traveler with good intentions is meant for your venue. 

How the Rollout Works 

We’re rolling out the new Patronscan Handheld app over the coming weeks. 

Here’s what you can expect: 

• Automatic update 
  If your devices are connected and signed in with the appropriate account, the new version will update automatically - no extra steps required. 

• Same hardware, better experience 
  The update is delivered via software, so your existing handheld hardware continues to work as normal with a better app on top. 

If you’re unsure whether your devices are ready for the update, your Customer Success contact or our Support team can help confirm your setup. 

What This Means for Your Team 

For frontline staff, this update means: 

• A simpler, clearer app to use under pressure 

• Faster, more accurate scans 

• Less time wrestling with tech and more time focused on people 

For managers and owners, it means: 

• A more consistent, professional experience at the door 

• Fewer missed IDs and fewer manual errors 

• A modernized tool that grows with your business 

Need Help or Want to Share Feedback? 

We’d love to hear what you think. 

• Have questions about the update? 

• Want a quick walkthrough for your team? 

• Have ideas for future features? 
  

Email us at feedback@patronscan.com

Reach our 24/7 Customer Support team 
Your support contacts and channels remain the same, we’re here whenever your venue is open (and often long after). 

Call 1-877-778-9798 ext. 2

Share feedback on the new handheld experience 
Your real-world feedback is what shapes our roadmap. If there’s a way we can make the handheld even more useful for your operation, we want to know. 

This Is Just the Beginning 

This mobile update is part of our ongoing commitment to give you reliable, real-world tools for safety and operations, whether you’re managing a bar, club, casino, retail store, or event.